About Us

Who we are
Dan McConnon
Director
Shanelle Pierce
Deputy Director
Tami Johnson
Executive Assistant
Sonja Gissberg
Business and Data Management Analyst
Rachael Lindstedt
Business and Data Management Analyst
Michael McNabb
Solutions Architect
Sonya Moore
Customer Care Lead
Hugo Nicolas
Small Business Consultant
Jim Thornton
Environmental Permitting Coordinator

How to contact us

Phone:
1-800-917-0043 or 1-360-725-0628 (local)

E-mail:
help@oria.wa.gov

Live Support Chat:
Chat Now

Mailing address:

The Governor's Office for Regulatory Innovation and Assistance
P.O. Box 43125
Olympia, WA 98504-3125

When we are available

Weekdays from 8 a.m. to 5 p.m.
Closed on weekends and state holidays.

What we do

Our information center answers questions about local, state, and federal regulatory requirements. If they don’t have the answer you need, they will connect you with the correct government contact who does.

Our consultants provide regulatory services. They work in collaboration with agency partners and can help you identify which environmental permits and approvals may apply to your project.

Our consultants also partner with other government regulatory agencies on strategic initiatives, such as the Joint Aquatic Resources Permit Application (JARPA) form, permit timeliness reporting, the effects of significant legislative rule implementation, and complying with the requirements of the Regulatory Fairness Act.

In addition, our consultants provide business services and support relating to permitting and regulatory issues for small businesses.

We also develop technologies to better assist you.

Our mission

The Governor's Office for Regulatory Innovation and Assistance (ORIA) helps people navigate Washington's environmental and business regulatory systems and collaborates for innovative process improvements.

Our vision

All required information is easily accessible and government is experienced as helpful, reasonable and responsive.

Our culture

We are public servants that embrace and encourage innovative approaches to foster collaboration and teamwork. Everyone contributes to the discovery of solutions. We continually learn and value honesty, respect and credibility.

Our history

In 2002, the Washington State Legislature created the Office of Permit Assistance (RCW 43.42) within the Governor's Office.

In 2003, the Legislature changed the name to Office of Regulatory Assistance and expanded its duties to include small business assistance and the full range of regulatory issues.

In 2005, Governor Gregoire expanded the office in support of her Executive Order 06-02 on Regulatory Improvement.

In 2013, Governor Inslee renamed the office to include the word Innovation to reflect his interest in pursuing innovative solutions.