The Governor's Office for Regulatory Innovation and Assistance (ORIA) helps people navigate Washington's environment and business regulatory systems and collaborates for innovative process improvements.

Our Vision

All required information is easily accessible and government is experienced as helpful, reasonable and responsive.

Our Culture

We are public servants that embrace and encourage innovative approaches to foster collaboration and teamwork. Everyone contributes to the discovery of solutions. We continually learn and value honesty, respect and credibility.

Who we are

Director's Office
    Aaron Everett, Director

Information Center and Information Technology Systems
    Scott Hitchcock, Business Services Manager
    Sonja Gissberg, Business and Data Management Analyst
    Rachael Lindstedt, Business and Data Management Analyst
    Michael McNabb, Information Technology Systems Architect

Regulatory Improvement Consultants
    Shanelle Pierce, Regulatory Improvement Consultant Manager
    Kelly Craig, Regulatory Improvement Consultant
    Nicholas Hehemann, Regulatory Improvement Consultant

What we do

Information Center
We help citizens and businesses understand and navigate Washington's environmental permitting and business licensing processes. We answer questions about local, state, and federal permits and regulatory requirements and research project-specific questions.  

If we do not have the information you need, we will connect you with the right people in local, state, or federal agencies.

Regulatory Improvement Consultants
We can help projects of all sizes navigate the regulatory processes in Washington State and will work with you to create a road map for your specific permit process.  We can help guide complex projects needing multiple environmental permits through the permitting system. 

If your project encounters roadblocks or bottlenecks, we may be able to help get it back on track.

Information Technology Systems
We developed technologies to better assist you with your projects:

Where we are

We provide services statewide, contact us at the information below for assistance:

Phone: (800) 917-0043 or (360) 725-0628

Physical address
1011 Plum Street SE, Building 4
Olympia, Washington  98504
´╗┐Driving directions

Mailing address
Post Office Box 43125
Olympia, Washington 98504-3125

When we are available

Monday through Friday
8:00 am to 5:00 pm

Contact us:
(800) 917-0043 toll free
(360) 725-0628 local

Why ORIA was created

ORIA was created within the Governor's Office in 2002 by the Washington State Legislature and was initially called the Office of Permit Assistance (RCW 43.42).

In 2003, the Legislature changed the name to Office of Regulatory Assistance and expanded its duties to include small business assistance and the full range of regulatory issues.

In 2005, Governor Gregoire expanded the office in support of her Executive Order 06-02 on Regulatory Improvement.  

in 2013, Governor Inslee renamed the office to include the word innovation to reflect his interest in pursuing innovative solutions to regulatory improvements.

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